Terms and Conditions These Terms and Conditions ("Terms") govern your use of services provided by Coastal Security Integrators ("we," "us," "our," or "the Company"), including security system installation, monitoring, camera systems, fire alarm systems, home automation, and related services. By requesting a quote, scheduling service, or becoming a customer, you agree to these Terms. 1. Services We provide residential and commercial security system installation, monitoring, camera systems, fire alarm systems, home automation, and related services as outlined in your specific service agreement or invoice. Specific equipment, pricing, and scope of work will be detailed in your individual quote or contract. 2. Estimates and Quotes Estimates provided are based on information available at the time of the visit or consultation. Final pricing may vary if additional work, materials, or complications are identified once work begins. We will make reasonable efforts to inform you of any changes to cost before proceeding. 3. Payment Terms Payment is due according to the terms outlined on your invoice unless otherwise agreed in writing. We accept the payment methods listed on your invoice, which may include credit card, ACH, or financing options where available. Late payments may be subject to additional fees or service interruption as outlined in your service agreement. 4. Scheduling and Appointments We will make reasonable efforts to arrive within the scheduled appointment window. Delays may occur due to circumstances outside our control, including weather, traffic, or extended prior appointments. We will notify you as soon as reasonably possible of any significant delays. 5. Monitoring Services If you subscribe to monitoring services, such services are subject to availability of telephone, internet, or cellular networks, and we are not responsible for interruptions in monitoring caused by network outages, power failures, or other circumstances beyond our reasonable control. Monitoring response times may vary and are not guaranteed. 6. Equipment and Warranty Equipment installed by Coastal Security Integrators is covered under manufacturer warranty terms unless otherwise specified. Any warranty on labor or installation will be outlined in your individual service agreement. Misuse, tampering, or damage to equipment not caused by us is not covered. 7. Limitation of Liability While we take all reasonable measures to install and maintain your security, alarm, camera, or automation systems properly, no system can guarantee prevention of loss, theft, fire, or property damage. To the fullest extent permitted by law, Coastal Security Integrators is not liable for any indirect, incidental, or consequential damages arising from system failure, false alarms, or delayed response. 8. Cancellation Cancellation terms for ongoing services (such as monitoring) will be outlined in your specific service agreement. For scheduled appointments, we request as much advance notice as possible if you need to reschedule or cancel. 9. Communications Consent By providing your phone number and email address, you consent to receive communications from us related to your service, including appointment reminders, arrival notifications, and invoice/billing communications. You may opt out of text message communications at any time by replying STOP. 10. Changes to These Terms We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms. 11. Contact Us If you have questions about these Terms, please contact us at Office@coastal-alarms.com or 631-315-2200.